With over 6 years of expertise in customer relationship management, we provide elite, affordable offshoring for your customer service and social media. Lower your overheads, reclaim your time, and let our dedicated team become a seamless extension of your brand.
Integrated with Your Tech Stack
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Building an in-house support team drains your capital and your focus. Our tailored offshore solutions deliver premium customer experiences at a fraction of the cost, giving you the operational leverage to expand.
Offshoring your customer service reduces payroll, benefits, and training expenses. Get premium talent at highly competitive rates, instantly improving your margins.
We don't just answer tickets; we study your brand voice, tone, and product lines. Your customers will feel like they're speaking directly to your core in-house team.
Stop getting buried in DMs and emails. Offloading daily customer interactions and social media management frees up critical hours to focus on strategy, marketing, and scaling.
Recruiting, onboarding, scheduling, and quality assurance — we handle the entire agent lifecycle. You bypass the headaches of HR and get a fully managed, high-performing team.
We bring over half a decade of specialized e-commerce CRM experience. We know the exact workflows, platforms, and strategies needed to keep buyers happy and loyal.
Get fully operational within a few hours at absolutely no setup cost. If you don't already have a helpdesk, we provide a complete, complimentary Gorgias configuration—your only external expense is the software subscription itself.
Getting started is simple. We've refined the onboarding process to get your dedicated team operational in three business days.
We learn your brand, products, and support pain points in a 30-minute strategy session.
Your dedicated team studies your brand voice, FAQs, and past tickets to build a custom playbook.
We connect seamlessly to your chosen helpdesk. Rules, macros, and communication workflows — optimized from day one.
Your free trial begins. We monitor every interaction, iterate fast, and scale with your growth.
From resolving complex order issues to curating engaging social feeds, we provide end-to-end offshore solutions that elevate your brand's digital presence.
Fast, empathetic responses that resolve issues in the first reply. We utilize tailored macros and experienced human judgment to maintain high CSAT.
Real-time support that converts browsers into buyers. Your customers get instant answers from agents who know your products inside out.
Some issues need a human voice. Our phone agents handle escalations, VIP calls, and complex order issues with professionalism and warmth.
Don't leave revenue on the table. Our team sends personalized follow-ups to recover abandoned carts via email — boosting conversion rates.
Instagram DMs. Facebook comments. We manage customer interactions across social channels so your brand stays responsive and engaged.
Every interaction is logged, reviewed, and scored. You get weekly dashboards with actionable insights, CSAT tracking, and continuous improvement plans.
Every tier includes a base retainer covering software integration, dedicated account management, and system overhead. Additional volume is billed cleanly per resolved ticket.
+ $0.80 per resolved text ticket
+ $0.80 per resolved text ticket
+ $0.80 per resolved text ticket
Important: The pricing outlined above is indicative and may vary depending on the specific requirements of your business. We recommend getting in touch so we can design a tailored setup that aligns with your operational needs and budget.
Base retainers cover software integration, dedicated account management, and system overhead. Per-ticket fees apply to text-based conversations (email & live chat). For Tiers 2 & 3, telephone support labor is billed on a custom basis according to usage. Tier 3 social media management — including ticket handling, post scheduling, and content curation — is fully included in your retainer.
Book a 20-minute discovery call, or send us a message. We'll have your dedicated support team ready within 72 hours.
Choose a time that works for you. We'll discuss your brand's support needs and design a custom plan.
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